Refund Policy

7-Day Return Policy

We offer a 7-day returns policy on all products. Items must be returned in original, unworn condition with all tags attached.

⚠️ An unboxing/unpacking video is mandatory to raise a return or exchange request — without it, claims cannot be processed.

Return Eligibility

• Item must be unworn and in original condition
• All packaging and tags must be intact
• Return initiated within 7 days of delivery
• Return is applicable if the product received is damaged or does not match the description/image shown on the website
• An unboxing/unpacking video is mandatory to raise a return or exchange request — without it, claims cannot be processed

Non-Returnable Items

• Custom-made or personalized items
• Items worn or damaged by customer
• Products without original tags or packaging
• Items purchased during final sale

Refund Process

Upon approval of return:

• We provide a free return label
• Item inspection within 5-7 business days
• Refund initiated within 3-5 business days
• Return to wallet (store credit)

Exchanges

• Size change exchanges are available only for Rings; a shipping & handling charge of ₹250 is borne by the customer
• If any product (across all categories) is received damaged or broken, an exchange will be arranged at no extra cost
• Exchange request must be raised within 7 days of delivery with an unboxing video as proof

Damaged Products

If you receive a damaged item, contact us within 48 hours of delivery with photos. We will arrange immediate replacement or refund.

Contact Returns

For returns: Jhoomlifestyles6@gmail.com